Refund Policy
Last Updated: September 2, 2026
MediaCreators operates as a platform that provides software to content creators. Because our platform facilitates two different types of transactions, our refund policy applies differently depending on whether you are a Creator paying for our software, or a Fan/Member paying a Creator for access to their community.
1. For Creators (MediaCreators SaaS Subscriptions)
This section applies to your MediaCreators subscription and any add-on features purchased directly from MediaCreators, LLC.
No Refunds: All fees paid to MediaCreators for SaaS subscriptions and add-ons are non-refundable. We do not offer prorated refunds for partial months, unused time, or downgraded plans.
Cancellations: You can cancel your subscription at any time via your account settings. If you cancel, you will continue to have access to the paid features until the end of your current billing cycle. After that date, you will not be charged again.
Account Termination: If MediaCreators suspends or terminates your account due to a violation of our Terms of Service or Community Standards, no refunds will be provided for any remaining time in your billing cycle.
Exceptions: Exceptions may be made solely at our discretion or where required by the consumer protection laws of your jurisdiction (e.g., the 14-day right of withdrawal in the EU/UK, provided you have not already started using the paid services).
2. For Fans / Members (Community Subscriptions and Purchases)
This section applies when a fan or audience member makes a purchase (subscriptions, Pay-Per-View, donations, etc.) to access a Creator's community or content.
2.1 The Direct Relationship
When you purchase access to a Creator's community on the MediaCreators platform, your financial transaction is directly with that Creator. MediaCreators provides the technology layer, but the Creator is the Merchant of Record. The funds go directly to the Creator's connected payment processor (e.g., Stripe).
2.2 Refund Requests from Fans
MediaCreators does not process refunds for fan purchases. Because we do not hold the funds, our support team cannot issue a refund to you.
Creator's Discretion: All sales are considered final unless the specific Creator states otherwise. If you believe you are entitled to a refund (e.g., you were charged by mistake, or the Creator failed to deliver promised content), you must contact the Creator directly to request it.
Creators have full ability and authority to issue refunds directly from their own payment processor dashboards.
2.3 Disputes and Chargebacks
If a fan files a chargeback or payment dispute with their bank or credit card company:
- The dispute is levied against the Creator's payment service account, not MediaCreators.
- The Creator is solely responsible for handling the dispute, submitting evidence, and paying any associated dispute fees imposed by the payment processor.
- MediaCreators reserves the right to suspend or ban the account of any Fan who abuses the chargeback system (e.g., committing "friendly fraud" after consuming the content).
3. Contact
If you are a Creator with a billing issue regarding your MediaCreators software subscription, please contact us at legal@mediacreators.io.
If you are a Fan with a billing issue regarding a community membership, please reach out to the specific Creator through their community contact channels.